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Gaming Support Agent with French and/or German and/or English (m/f/d)

Permanent employee, Full-time · Hamburg

About us
The gamigo group is one of the leading publishers of online and mobile games in Europe and North America. The company’s diverse game portfolio includes free-to-play titles such as ArcheAge, RIFT, Trove, Defiance 2050, Ironsight, Aura Kingdom, Desert Operations, Echo of Soul - Phoenix, Fiesta Online and The Rats.

Counting more than 350 employees, gamigo is one of the largest german companies in the gaming industry. Besides its 5 german locations in Hamburg (HQ), Berlin, Cologne, Münster and Darmstadt, the gamigo group also has branches in Warsaw (Poland), Istanbul (Turkey), Chicago, Redwood City, Austin (US), and Seoul (South Korea). In addition to gamigo AG, the group includes the subsidiaries Aeria Games, adspree media, and Mediakraft Networks as well as the brands GameSpree, Infernum, Intenium, Looki, and Poged.

The company strives to grow not only organically, but also through acquisitions. Since 2013, it has made more than 20 acquisitions, including titles, gaming and technology companies as well as individual game assets.
Your Quests

We need support at our location in Hamburg at the earliest opportunity and are looking for a

Gaming Support Agent (m/f/d) with very good French and/or German and/or English language skills

Your tasks:

  • Processing and answering the customers e-mails in a professional manner
  • Consistently meet and exceed customer satisfaction and productivity metrics
  • Utilizing advanced administrative and operational tools to investigate and respond to player inquiries
  • Working closely with the Product Team
  • Ensuring that every player and character gets a bit of the spotlight
  • Delivering world-class customer service by following established departmental policies, processes, and standards
  • Working in a team and sharing information across multiple international teams
Minimum Level
  • Experience in customer support
  • Experience with and passion for online games
  • Very good French and/or German and/or English language skills (2 of the languages are necessary)
  • Strong organizational skills and an ability to multitask
  • Patience, empathy, and ability to understand customer needs and provide solutions
  • Team player who works and communicates well with others
  • High quality standards and customer focus
Your Loot
An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. 

Your contact person for this position is Mara Dinulescu.

Your application

Thank you for considering a career at gamigo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

Cv, Cover Letter
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