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Community Manager (m/f/d) - Portuguese and/or Spanish

Permanent employee, Full-time · Hamburg

About us
The gamigo group is one of the leading publishers of online and mobile games in Europe and North America. The company’s diverse game portfolio includes free-to-play titles such as ArcheAge, RIFT, Trove, Defiance 2050, Ironsight, Aura Kingdom, Desert Operations, Echo of Soul - Phoenix, Fiesta Online and The Rats.

Counting more than 350 employees, gamigo is one of the largest german companies in the gaming industry. Besides its 5 german locations in Hamburg (HQ), Berlin, Cologne, Münster and Darmstadt, the gamigo group also has branches in Warsaw (Poland), Istanbul (Turkey), Chicago, Redwood City, Austin (US), and Seoul (South Korea). In addition to gamigo AG, the group includes the subsidiaries Aeria Games, adspree media, and Mediakraft Networks as well as the brands GameSpree, Infernum, Intenium, Looki, and Poged.

The company strives to grow not only organically, but also through acquisitions. Since 2013, it has made more than 20 acquisitions, including titles, gaming and technology companies as well as individual game assets.
Your tasks
We need support at our location in Hamburg at the earliest opportunity and are looking for a Community Manager (m/f/d) with fluent Portuguese and/or Spanish language skills

Your tasks:

  • You are responsible for the comprehensive support of an MMORPG with a focus on community management.
  • You will develop and implement communication strategies with the Community Management Team and Customer Relationship Management
  • Creative writing and communication via all community channels such as forums, social media, chat or website news areas are an important part of your daily tasks.
  • You plan and carry out events and competitions in the game, in the game forums and in social media
  • You will recruit, supervise and lead a GameMaster and moderator team.
  • You are always looking for optimal solutions to ensure a proactive dialogue between the community and the company.
  • You proactively promote the commitment of the community and also mediate heated players discussions
  • You are in daily contact with the community managers and help with the localization and QA of game content with the GameMaster team as well as the organization of public beta tests with the community.
Requirements
  • You have a strong affinity for online games (preferably MMORPGs)
  • You have professional experience in the social media environment, ideally with experience in community building & management.
  • You have a Bachelor's or Master's degree in Communications/Media Studies or a comparable field of study
  • You are eloquent and know how to combine creativity and quality textually - in Portuguese or Spanish and English
  • You work structured, independently, keep your nerves even in hectic phases and always hold all the threads together.
  • You are an absolute organizational talent with a "hands-on" mentality and a distinct ability to work in a team - and you always strike the right note with the players and in the team.
  • You have high quality standards and a distinct service orientation.
  • You know your way around with MS Office programs
  • Basic knowledge in image processing and/or website design is an advantage
What we offer
We offer an exciting, future-oriented workplace with creative leeway and numerous possibilities for your development perspectives. In our intercultural, highly motivated team, you have the possibility to work independently and initiate diverse projects on your own.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues.

Your contact person for this position is Mara Dinulescu.

Your application

Thank you for considering a career at gamigo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@gamigo.com.

Cv, Cover Letter
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