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Customer Support Agent (m/f/d) with French - Hamburg

Permanent employee, Full-time · Hamburg

About us
The gamigo group is a thriving and fast-growing company within the games market. We have an ample portfolio of online and mobile games at command, including a variety of leading MMO role playing and strategy games. Our company focuses primarily on games operations on the European and American market. With millions registered users and a broad range of gaming portals, the gamigo group turned into one of the leading gaming providers.
Your tasks
We need support at our location in Hamburg at the earliest opportunity and are looking for a

Customer Support Agent (m/f/d) with very good French language skills

Your tasks:

• Answering e-mail customer support tickets in a professional manner
• Working close with the Product Team
• Usage of admin and operational tools to deliver a high quality and fast support track
• Ensuring that every player and character gets a bit of the spotlight
• Implementing and improving quality standards within our products together with the team leads
• Working in a team and share information across multiple international teams
Requirements
• Experience in customer support
• Experience with and passion for online games
• French language skills (native level) and good German and/or English language skills.
• Ability to handle difficult customers in a polite, professional manner
• Ability to work under pressure and organize well
• Team player who works and communicates well with others
• High quality standards and customer focus
What we offer
An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. 

Your contact person for this position is Mara Dinulescu.

Your application

Thank you for considering a career at gamigo. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@gamigo.com.

Cv, Cover Letter
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